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Shipping & Returns

Refunds/Replacements  

We know shopping online is hard and try as we may things don’t always go as planned! If you are not 100% satisfied with your product we are always willing to make things right, whether it’s a refund or shipment of a replacement. Just send us an email including your order number to hi@tobox.com and someone will assist.

Returns 

Please note our return address is different from our shipping address, please send an email to hi@tobox.com and we’ll guide you through the process.

Late or missing refunds

Refunds are usually processed within 3-5 business days depending on your financial institution. If you have any questions about the status of your refund we are more than happy to assist! Please contact us at hi@tobox.com and someone will get back to you.

Sale items 

Sale items are applicable for return and exchange unless marked on our website as FINAL SALE at time of purchase.

Exchanges

We replace any item reported as defective or damaged. If would like to exchange it for the same item, send us an email at hi@tobox.com.

Shipping

To return your product, please send us an email at hi@tobox.com and we will provide you with instructions on where to ship your product including shipping label instructions.