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Shipping & Returns

RETURN/EXCHANGE
Please note our return address is different from our shipping address, please send an email to hi@tobox.com and we’ll guide you through the process. We know shopping online is hard and try as we may things don’t always go as planned! If you are not 110% satisfied with your product we are always willing to make things right, whether it’s a refund or shipment of a replacement. Just send us an email including your order number to hi@tobox.com and someone will assist.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS
Refunds are usually processed within 3-5 business days depending on your financial institution. If you have any questions about the status of your refund we are more than happy to assist! Please contact us at hi@tobox.com and someone will get back to you.

SALE ITEMS
Sale items are applicable for return and exchange unless marked on our website as FINAL SALE at time of purchase.

EXCHANGES
We replace any item reported as defective or damaged. If would like to exchange it for the same item,
send us an email at hi@tobox.com.

SHIPPING
To return your product, please send us an email at hi@tobox.com and we will provide you with instructions on where to ship your product including shipping label instructions. We ship replacements worldwide! The amount of time your replacement will take to get to you varies by location. We will provide you with tracking information and support throughout the entire process.

100% SATISFACTION GUARANTEE
We've taken the time to curate a range of products we're confident you'll love, which is why we offer a 100% satisfaction lifetime guarantee. Our products undergo a rigorous quality check prior to joining our assortment but if you experience any issues, feel free to reach out to us at hi@tobox.com and we’ll do our best to resolve the issue.