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FAQs
Question:
Is ToBox on social media?
Answer:
Why yes, we are! You can find us on Instagram, Facebook, and Twitter @toboxusa
Question:
What's your return policy?
Answer:
We intend for ToBox products to be a part of your family for many years to come, which is why we offer a 100% satisfaction lifetime guarantee. Our products undergo a rigorous quality check prior to joining our assortment but if you experience any issues, feel free to reach out to us at hi@tobox.com and we’ll do our best to resolve the issue.
Question:
How long until I get my package once I order?
Answer:
Once we receive your order, our warehouses take 1-2 business days to ship out the order.  Depending on your location, you will receive your order within 3-5 business days after that.
Question:
How do I make rice with the rice cooker?
Answer:
We found a great instructional video, see the video Here
Question:
Where Can I Find My Tracking Number?
Answer:
A shipping confirmation is emailed to the email address on file for your order with your tracking number.  If not, feel free to contact us.
Question:
What Postal Service Is Used To Ship My Packages?
Answer:
We mainly use FedEX, but depending on the size of the package, we will also use UPS and USPS.
Question:
I submitted my order but did not get a confirmation email - What do I do?
Answer:
Feel free to contact us directly by email: Hi@tobox.com, Phone: 833-533-1555, or Live Chat- Available Mon-Fri 9AM - 6PM PST. We'll see what's up on our end.
100% SATISFACTION GUARANTEE
We've taken the time to curate a range of products we're confident you'll love, which is why we offer a 100% satisfaction lifetime guarantee. Our products undergo a rigorous quality check prior to joining our assortment but if you experience any issues, feel free to reach out to us at hi@tobox.com and we’ll do our best to resolve the issue.