FAQs

Shipping & Returns

Return/Exchange

Please note our return address is different from our shipping address, please send an email to hi@tobox.com and we’ll guide you through the process. In some cases, you may be responsible for return shipping.

We know shopping online is hard and try as we may things don’t always go as planned! If you are not 110% satisfied with your product we are always willing to make things right, whether it’s a refund or shipment of a replacement. Just send us an email including your order number to hi@tobox.com and someone will assist.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

Refunds are usually processed within 3-5 business days depending on your financial institution. If you have any questions about the status of your refund we are more than happy to assist!

Please contact us at hi@tobox.com and someone will get back to you.


Sale items (if applicable)

Sale items are applicable for return and exchange unless marked on our website as FINAL SALE at time of purchase.


Exchanges (if applicable)

We replace any item reported as defective or damaged. If would like to exchange it for the same item, send us an email at hi@tobox.com.


Shipping

To return your product, please send us an email at hi@tobox.com and we will provide you with instructions on where to ship your product including shipping label instructions.

We ship replacements worldwide! The amount of time your replacement will take to get to you varies by location. We will provide you with tracking information and support throughout the entire process.

 

Payment

PayPal is a third-party Internet business that allows anyone with an email address to securely send online payments using their credit card and/or bank account. Plus, creating an account with PayPal is absolutely free. To use PayPal, please follow the instructions below:

  1. Click the Pay with PayPal button during checkout.

  2. Log into your PayPal account. If you do not have a Paypal account, you must go to www.paypal.com and create a new account before you can complete your transaction.

  3. Follow the instructions provided.

Tobox.com reserves the right to refuse payments from unverified PayPal accounts. Please see PayPal's Help Center if you have questions on how to add funds to your PayPal account, become a verified PayPal user, or contact one of our representatives by email at hi@tobox.com