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FAQs

Question:
Does ToBox ship outside of USA?
Answer:
At the moment, ToBox only ships within the US including HI and PR, excluding the USVI.
By Virak Seng CUSTOMER SERVICE
Question:
Is ToBox on social media?
Answer:
Why yes, we are! You can find us on Instagram, Facebook, and Twitter @toboxusa
Question:
What's your return policy?
Answer:
We intend for ToBox products to be a part of your family for many years to come, which is why we offer a 100% satisfaction lifetime guarantee. Our products undergo a rigorous quality check prior to joining our assortment but if you experience any issues, feel free to reach out to us at hi@tobox.com and we’ll do our best to resolve the issue.
Question:
How long until I get my package once I order?
Answer:
If you are in the US, our warehouses take 1-2 business days to ship out the order.  Depending on your location, you will receive your order within 3-5 business days after that.

Shipment to Puerto Rico or Hawaii will require 6-7 business days to receive your package.
Question:
How do I make rice with the rice cooker?
Answer:
We found a great instructional video, see the video Here
Question:
Where Can I Find My Tracking Number?
Answer:
A shipping confirmation is emailed to the email address on file for your order with your tracking number. You can search your inbox using your order ID number. If not, feel free to contact us.
Question:
What Postal Service Is Used To Ship My Packages?
Answer:
We mainly use FedEX, but depending on the size of the package, we will also use UPS and USPS.
Question:
I submitted my order but did not get a confirmation email - What do I do?
Answer:
Feel free to contact us directly by email: Hi@tobox.com, Phone: 833-533-1555, or Live Chat- Available Mon-Fri 9AM - 6PM PST. We'll see what's up on our end.
100% SATISFACTION GUARANTEE
We've taken the time to curate a range of products we're confident you'll love, which is why we offer a 100% satisfaction lifetime guarantee. Our products undergo a rigorous quality check prior to joining our assortment but if you experience any issues, feel free to reach out to us at hi@tobox.com and we’ll do our best to resolve the issue.