Standard return policy
All shoppers based within the US may return unwanted item(s) by exercising their rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations as detailed below. We also offer a standard returns policy which covers returns or exchange of any unwanted item(s).
You should return your unwanted item(s) within 14 days of receiving them. When your delivery is signed for, the time and date of delivery is logged on our system. Returns outside of this timeframes may be accepted at the discretion of John Smedley Ltd and may only be refunded as a credit against a future purchase. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to do so, we may have a right of action against you for compensation.
You shall not have any right to cancel a contract for the supply of any goods which are personalised or made for your specification in any way.